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Your Trusted ICT Solution Partner > CHINA ENTERCOM Privacy Policy


This privacy statement describes CHINA ENTERCOM (hereinafter defined under "Who we are") use of your personal data. We at CHINA ENTERCOM are committed to respecting your online privacy and recognize your need for approprivate protection and management of any personal data collected by or submitted to us (or carefully selected third parties acting on our behalf).

Below we explain in more detail how we process your personal data. For purposes of this privacy statement, "personal data" means any information that relates to you and identifies you personally.

This privacy statement applies to all personal data that is collected and used by us when you visit this website and/or use the products and services offered on this website and interact with us through social media of otherwise.

Who we are

CHINA ENTERCOM Enterprise ICT Solutions Limited (referred to as "CHINA ENTERCOM" or "We") is a subsidiary of CITIC Group. The services cover most of the key areas of enterprise ICT , including CeOne-CONNECT Private Network Services, TrustCSI Information Security Management Services, SmartCLOUD Cloud Computing Management Services and DataHOUSE Cloud Data Center Services. These four flagship products and a series of value added management services can be integrated with each other, and cooperate with network operation center (NOC), security operations center (SOC) and cloud computing operation center (COC) to become a strong backup for enterprise users. With innovative ICT total solutions, CHINA ENTERCOM received international recognition through various awards on the excellent services, helping enterprises to succeed in digital transformation journey.

CHINA ENTERCOM (headquarter in Beijing. 19F,West Tower ,Twin Towers,B-12 Jianguomenwai Avenue, Chaoyang District, Beijing, P.R. China) is the data controller for processing your personal data.

What personal data do we collect?

We collect personal data when:

The types of personal data include:

We also collect information on the use of our website via cookies. Please view the section "Cookie Policy" below : http://www.china-entercom.com/Page/cookie-policy

Whenever we collect personal data directly from you, we will indicate whether the provision of personal data is mandatory. Such will be the case where we require personal data to comply with legal or contractual obligations : if such data is not provided, then we will not be able to manage our contractual relationship, or to meet obligations placed on us. In all other cases, the active provision of requested personal data is optional.

For what purpose do we use your personal data?

We will use your personal data for the following purposes:

-   we will use your personal data to provide services you have requested, and respond to any comments or complaints you may send us;

-   we monitor use of our products and services, and may use your personal data to help us monitor, improve and protect our products, content, services and websites;

-   we may use the personal data to provide the customized products or services for you;

-   we may use your personal data for the purposes of ensuring network and information security, including preventing unauthorized access to electronic communications networks and stopping damage to computer and electronic communication systems;

-   we may monitor any customer account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law;

Who will we share this data with?

If necessary to perform a service you request from us, to execute an order you have placed or to follow-up on your enquiries, we will share your information with other CHINA ENTERCOM entities or third party service providers, for example email and hosting providers and the like.

We (or any third party on our behalf) disclose or transfer personal data to others as follows:

(a) to service providers that provide hosting services and technology service providers, business process outsourcing service providers and call centre service providers;
(b) as required in order to establish, exercise or defend or to protect legal claims, including in relation to our contracts with our clients and in order to protect the rights, property or safety of us, our business, any affiliate, our customers or others, including to legal advisors, government and law enforcement authorities and with other parties involved in, or contemplating, legal proceedings;
(c) to competent regulatory, prosecuting, tax or governmental authorities, courts or other tribunals in any jurisdiction or markets, domestic or foreign, upon their request or in accordance with or as desirable in respect of any applicable Law;
(d) to any other third parties to the extent such disclosure is required under applicable law or to enable products and services to be provided to you and/or our customers;
(e) payment infrastructure providers and persons from whom we receive or to whom we make payments on your or our customer's behalf;
(f) to prospective sellers or buyers as part of a sale or merger of our or any affiliates business or assets (subject to local laws).

Third party service providers will process your information on behalf of CHINA ENTERCOM for the purposes above. When we share your data with these parties, we make sure that appropriate safeguards are taken to protect your information.

How long do we store your data?

We retain information about you only for as long as we need it for the purposes for which it was collected. After that time your personal data will be erased (unless we have the statutory right or obligation to further keep this data). 

For example, if you are a customer of CHINA ENTERCOM, we will keep your information for the duration of the contractual relationship you have with us, and, to the extent permitted, after the end of that relationship for as long as necessary to perform the purposes set out in this notice. The criteria to determine the storage period are statutory and contractual requirements, the nature of our relationship with you, the nature of the data concerned, technical necessities. Laws may require us to hold certain information for specific periods. 

Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data so that we can respect your request in future. 

How do we protect your data?

We strive to maintain a high standard of security and have put in place robust technical and organizational measures for the protection of your data ,especially the security of digitally stored personal data , such as a strict policy on access authorization, instructions on how to ensure security of personal data, a back-up procedure and secured connections. We also have adequate measures in place to secure personal data on hard copy and to physically secure back-up tapes of our digital data.  Once we have received your personal data we will use strict procedures and security features to prevent unauthorized access.

We have a number of measures in place to ensure the security of digitally stored personal data, such as a strict policy on access authorization, instructions on how to ensure security of personal data, a back-up procedure and secured connections. We also have adequate measures in place to secure personal data on hard copy and to physically secure back-up tapes of our digital data.

Access to your personal data is restricted to individuals who need such access in order to assist with our telecommunications services. We have strict confidentiality obligations that apply to these individuals. Failure to meet these obligations may result in disciplinary and other actions, including dissolution of a contract, termination of employment and criminal prosecution.

What rights do you have in relation to your data?

You have the right to ask us:

and you may also:

These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your data. In some instances, this may mean that we are able to retain data even if you withdraw your consent.

We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, or would like to opt out of marketing, you can always contact our Data Protection Officer at enquiry@china-entercom.net, marketing@china-entercom.net or visit the CHINA ENTERCOM unsubscription page. When addressing us, please always provide your name, address and/or email address as well as information about your request.

Links on our Website and Social Media Buttons

Our websites may contain links to other webstes.CHINA ENTERCOM does not control these parties, their sites or their privacy practices. This CHINA ENTERCOM Privacy Policy does not apply to external parties or external web areas and any processing of personal data by parties outside CHINA ENTERCOM or its Affiliates will not be covered by this Privacy Policy. We encourage you to review the Privacy Policy of any company or website before submitting any Personal Data.

On our website we use the following social media plug-ins: Tencent Weibo, WeChat and Tencent video, The plug-ins can be identified by the social media buttons marked with the logo of the provider of the respective social media networks.

We have implemented these plug-ins using the so-called 2-click solution. This means that when you surf on our website, personal data will initially not be collected by the providers of these social media plug-ins. Only if you click on one of the plug-ins will your personal data be transmitted: by activating the plug-in, data is automatically transmitted to the respective plug-in provider and stored by them. We neither have influence on the collected data and data processing operations conducted by the providers, nor are we aware of the full extent of data collection, the purposes or the retention periods.

Information on the purpose and scope of data collection and its processing by the plug-in provider can be found in the respective data protection policies of these providers, where you will also find further information on your rights and options for privacy protection.


Some of the features on this website require the use of "cookies" - small text files that are stored on your computer's hard drive. We use cookies to measure which pages are being accessed, and which features are most frequently used. This enables us to continuously improve this website to meet the needs of our visitors. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners.

For more information about our use of cookies, please view our Cookie Policy.

Tencent Cloud Analytics

Our website uses Tencent Cloud Analytics, which is a web analytics service provided by the third party provider Tencent, Inc. (“Tencent”). Tencent Cloud Analytics is used for the purpose of evaluating your use of our website, compiling reports on website activity and other services relating to website activity and internet usage. The information generated by the cookie about your use of the website is usually transmitted to and stored by Tencent on servers in China .This transfer is covered by Tencent’s Privacy Policy and a separate data processing agreement that we have concluded with Tencent.


CHINA ENTERCOM has pledged to adhere to the fundamental principles of privacy and data protection. We therefore regularly review this privacy statement in order to ensure that it is free of errors and clearly visible on our websites. We may update this privacy statement from time to time to keep it up to date, to keep pace with new developments and opportunities relating to the Internet and to stay in line with applicable law. If we make significant changes to this privacy policy, we will inform you by posting a notification on the website along with an updated version of the privacy statement.

If you have any questions about your data

CITIC Telecom CPC has appointed Bird & Bird DPO Services SRL as a Data Protection Officer (DPO) and may be reached:

  • • by using the following email: DPO.CITICTelecom-CPC @twobirds.com;
  • • by mail at the following address: Bird & Bird DPO Services SRL, Avenue Louise 235 b 1, 1050 Brussels, Belgium

Key contact: Vincent Rezzouk-Hammachi

If you have any questions about the processing of your personal data, please feel free to contact our Data Protection Officer using the following contact details: 

CHINA ENTERCOM headquarter in Beijing, 19F, West Tower , Twin Towers,B-12 Jianguomenwai Avenue, Chaoyang District, Beijing, P.R. China, or by email at gdpr@china-entercom.net. 

We will address your possible concerns and attempt to resolve any problem.

Version updated 9th February 2021 

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