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+Can I change my encryption key in future?
No, you cannot change the encryption key for the backup set afterwards. You have to delete the backup set with all the backup data and re-create a new backup set to key in a new encryption key.
+Can I define the retention period for each user?
Yes, you can define the retention period for each user. Go to “Manage User” >> ”List User”, select the corresponding user and click “Backup Set”, enter the days in “Retention Customization Policy”.
+ Where can I check the backup status for all the backup users?
Answer: You can login the SmartCLOUD EPS web management portal and go to “Manage Log” >> “Backup Job”, under the “Status” column you can view the status of all the backup jobs. For detail information please refers to SmartCLOUD EPS Administrator Guide.
+Where can I check how much backup storage I have used?
You can login the SmartCLOUD EPS web management portal and go to “Manage User” >> “List User” >> “All”, under the “Used/Quota” column you can view the storage used by each backup user. When the customer’s backup data exceeds 85% of total storage, China Entercom CS hotline will notify the customer by Email.
+Why my backup speed is very slow?
Because SmartCLOUD EPS is an offsite backup solution, the backup speed depends on the Internet or VPN bandwidth at the customer’s office. You can roughly estimate the backup time based on the data amount and bandwidth, for example:
Backup 300GB data through 100Mbps Internet will take:
300 GB x 8 = 2400 Gb = 2400000 Mb
2400000 Mb / 100 Mbps = 24000 seconds = 6.67 hours
+Will I receive notification Email about the status of the backup job?
Yes, backup user will receive notification Email including the backup job details. When you create the backup user in SmartCLOUD EPS management portal, you can specify the Email address to that user, for detail steps please refer to SmartCLOUD EPS Administrator Guide.
+Can I perform the backup and restore job by myself or I need to call China Entercom to do it?
SmartCLOUD EPS is a fully self managed service. You can create/manage/delete all the backup users by yourself and you can perform backup and restore at anytime, anywhere.
+Is my backup data secure when transmitting through Internet?
SmartCLOUD EPS has build-in two layer data protection. First it only support Https transmission which is more secure than normal Http; second it support user define password protection, the backup data will be encrypted by a password which keyed in by the backup user, even those encrypted files are accidentally captured by third-parties, the content cannot be decrypted without the password.
+Is the backup data transmitted through Internet? Can I leverage China Entercom's MPLS network to transmit the backup data?
By default the backup data is transmitted through Internet. However, if you are already China Entercom’s MPLS customer, you can leverage your VPN line to transmit the backup data; if you are not China Entercom’s MPLS customer, you can subscribe the MPLS service from China Entercom.
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