CITIC Telecom CPC and ASTRI Announce Cooperation
Next Generation AR-powered Operations and
Predictive Maintenance, and Augmented Operation Initiative:
Three New AI-based
R&D Initiatives to Enhance CITIC Telecom CPC’s
HONG KONG, 3 June 2019 – CITIC
Telecom International CPC Limited (CITIC Telecom CPC), a wholly-owned
subsidiary of CITIC Telecom International Holdings Limited (SEHK: 1883) and the
Hong Kong Applied Science and Technology Research Institute Company Limited
(ASTRI) today announced plans to join forces on research and development for next-generation operations and
maintenance technologies using Augmented Reality (AR) glasses. At the
same time, CITIC Telecom CPC unveiled three major R&D initiatives to
accelerate business expansion and enhance the customer experience by using AI,
in line with the company’s corporate mission – “Innovation Never Stops”.
For decades, CITIC Telecom CPC has
built a comprehensive portfolio of innovative ICT services. Today, the company
operates globally to deliver a ‘Global-Local’ value proposition, giving
customers access to its carrier-class global infrastructure and world-class
expertise. An important part of this ‘Global-Local’ value proposition is CITIC
Telecom CPC’s local presence – offering professional services and support conversant
with local language and culture.
Established by the HKSAR Government in 2000, ASTRI’s
mission is to carry out applied research to enhance the competitiveness of Hong
Kong’s technology-based industries. ASTRI’s R&D endeavours focus on Smart
City, Financial Technologies, Intelligent Manufacturing, Health Technologies,
and Application Specific Integrated Circuits.
With a shared vision to
spur innovation and enhance customer experience, the collaboration with ASTRI not
only creates new opportunities for CITIC Telecom CPC, but also benefits a wide
spectrum of vertical industries.
“We are excited to announce
this strategic partnership with ASTRI to develop next-generation operations and
maintenance technologies using AR glasses,” said Mr. Stephen Ho, CEO of CITIC
Telecom CPC. “Bringing together the strong technical capabilities and
innovative strengths of the two groups, CITIC Telecom CPC hopes the resulting
innovation will disrupt the game rules of operations and maintenance, enhance
productivity and create value for our customers for years to come.”
supports Hong Kong’s industries and the community with advanced, innovative
solutions. With technologies like Augmented Reality, Machine Vision, Robotics
and Artificial Intelligence, we enable the industries to deliver a better
customer experience and pursue innovation-led growth,” said Mr. Hugh Chow, CEO
of ASTRI. “This cooperation with CITIC Telecom CPC represents our firm
commitment to a stronger, smarter Hong Kong powered by technology,” he added.
Based on the agreement, ASTRI will
contribute their world-class software development capabilities while CITIC
Telecom CPC will leverage its deep knowledge and experience gained from serving
various industries, to provide an array of complex scenarios based on real-life
customer requirements, on-site conditions and technical considerations.
engineers, like those from CITIC Telecom CPC, relied on several computing devices like smartphones and
laptops for installation, maintenance and troubleshooting. This typically consumed
significant time and efforts to simultaneously manage and use multiple devices.
By introducing AR glasses in
their fieldwork, real-time intelligence, troubleshooting log, graphics and
encrypted data from back-end systems can be streamed and made accessible onsite
to engineers anytime, anywhere.
In the case of complex installations or
troubleshooting operations, back-end engineers in other offices or even other
regions can view the streamed real-time images transmitted from the AR glasses used
by onsite field engineers through the AR operation console. This instant
consultation capability significantly improves operational speed and quality.
Its powerful video conferencing feature will provide engineers with immediate
maintenance support and foster off-site collaboration between global operations
and maintenance teams.
In addition to enhancing customer
experience, this collaboration is expected to improve the overall quality of operations
and maintenance, and boost productivity by 40 to 50%. When mature, the solution
is expected to be launched to different vertical industries such as
architecture and construction, aiming to boost their field work efficiency and
effectiveness, as well as making more innovative uses of the solution.
New AI R&D Initiatives to Bring In More Customer Benefits
to the partnership with ASTRI, CITIC
Telecom CPC also announced three major new AI-enabled R&D initiatives to
accelerate customers’ digital transformation through Recommender System, AI-powered Predictive Maintenance, and an
Augmented Operation Initiative designed to enhance operational efficiency.
System: To identify
new growth paths for customers, CITIC Telecom CPC is developing a Recommender
System, a new AI-enabled capability to offer customers consultative
recommendations on ICT investment and digital transformation. Through machine
learning, research findings of emerging trends and information from different
industries are gathered and mapped against industry challenges, maturity cycle,
technical requirements, and compliance considerations of the company’s vast
global customer base for analysis. The AI recommender will provide customers
with guidance, helping them formulate a future-proof blueprint for digital
transformation and business expansion, ensuring they will enjoy the best
detection in the early stages of an issue is critical to reduce costly unscheduled
downtime, maintenance costs and sustain customer confidence. With CITIC Telecom
CPC’s new predictive maintenance initiative, data collected from customers’ IoT
devices and servers, from applications to infrastructure levels, can be
carefully monitored and analysed 24×7 based on machine learning for the use
status and abnormalities. This allows prompt alert and immediate corrective
measures or repair to be applied to mitigate potential issues like depleted
resources or abnormal operating
conditions before they emerge to ensure business continuity.
Operation Initiative: CITIC Telecom CPC is also developing a machine learning strategy to optimise
operating efficiency for their customer services. The initiative aims to
connect front-line customer services staff into the digital fabric of the
company and delivers augmented instructions which give the staff insights to
take appropriate actions. It results in achieving a high level of productivity
and quality, while from a customer experience perspective, they can enjoy
promptly and favourable responses.
“Through the partnership project with
ASTRI as well as other new R&D initiatives, we endeavour to bring CITIC
Telecom CPC to new heights – delivering a new level of benefits for our
customers and society. We believe that technologies can lead to enhancements in
various aspects, and smart use of technologies can create a better future,”
concluded Mr. Daniel Kwong, Chief Information and Innovation Officer of CITIC
Mr. Stephen Ho, CEO of CITIC Telecom CPC (Right) and Mr. Hugh Chow, CEO of Hong Kong Applied Science and Technology Research Institute Company Limited (ASTRI) today announced plans to join forces on research and development for next-generation operations and maintenance technologies using Augmented Reality (AR) glasses.
About CITIC Telecom CPC
Telecom International CPC Limited (“CITIC Telecom CPC”), a wholly owned
subsidiary of CITIC Telecom International Holdings Limited (SEHK: 1883), serves
multinational enterprises the world over by addressing their specific ICT
requirements with highly scalable tailored solutions built upon the company’s
flagship technology suites, comprising TrueCONNECT™ private network solutions,
TrustCSI™ information security solutions, DataHOUSE™ global unified cloud data centre
solutions, and SmartCLOUD™ cloud computing solutions.
one of the first managed service providers in Hong Kong to achieve ISO 9001,
14001, 20000, 27001, and 27017 ICT-related certifications, CITIC Telecom CPC
delivers on its superior quality commitment through a broad global footprint
encompassing some of the highest growth markets in Asia, Europe and America,
with over 140 points of presence, 18+ Cloud service centres, 30 data centers,
and two dedicated 24x7 Security Operations Centres.
CITIC Telecom CPC, “Innovation Never Stops.”
more information please visit www.citictel-cpc.com
was set up by the Government of the Hong Kong Special Administrative Region in
2000 with the mission of enhancing Hong Kong’s competitiveness in
technology-based industries through applied research. ASTRI’s core R&D
competence in various areas is organised under seven Technology Divisions,
namely Advanced Digital Systems, Communications Technologies, Electronics Components,
Mixed Signal Systems IC, Intelligent Sensing Technology System, Intelligent
Software and Systems, and Security and Data Sciences. Its R&D strategic
focus covers five areas of applications: Smart City, Financial Technologies,
Intelligent Manufacturing, Health Technologies, and Application Specific
Integrated Circuits through its mandate as the Hong Kong branch of the Chinese
National Engineering Research Centre (CNERC).