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Customer Service

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Customer Charter
China Entercom always strives for service excellence. The below Customer Charter demonstrates our commitment to serving you better and we welcome your feedback to improve our standards set forth in this Charter.

Customer Hotline Enquiry Call Answering Time

 Within 20 seconds

95%

Customer Email Enquiry Answering Time

 Within 30 minutes

90%

Complaint Acknowledgement

 Within 1 hour

95%

Reasons for Outage (RFO)

 Within 5 working days

95%

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