China Entercom always strives for service excellence and continuous improvement. Our priority is to provide best-in-class services to support our customers’ business needs and continuous growth.
We are committed to delivering a flawless experience and ensuring satisfaction for our customers, constantly and continuously upgrading our competence and capabilities, and giving our sincere best effort in everything we do.
We passionately adhere to key service metrics which ensure our commitment to high-quality service, and always welcome your valuable comments regarding our performance.Our Performance Indicators
Call Answering TimeWithin 10 seconds
1st Email Response TimeWithin 5 minutes
Complaint AcknowledgementWithin 1 hour
Reasons for Outage (RFO)3 working days
Alert Notification8 minutes by SMS
Network resources connect 90+ points of presence (POPs)in Mainland China
We are committed to providing our customers with the convenience of one-stop-shop ICT solutions featuring superb network stability, high redundancy, low latency, 99.99% availability, and real-time monitoring
We match our responsive customer support with 24x7 managed operations and maintenance services. Our 300+ industry-certified professionals offer a variety of expert customer services in multiple native languagesMore
Operating 24 hours every day, 7 days every week, with support for multiple languages including 普通话 | 廣東話 | English | Русский | Eestlane | 日本語
Network Operation Centers (NOCs), Cloud Operation Centers (COCs) and Security Operation Centers (SOCs) operate round-the-clock, always at your service
Our professional teams work 24x7 to handle data center field operations and provide various technical services
Our staff are professionally certified for CCNA, CCNP, CCIE, CSSIP, NSE, FCNSA, FCNSP, VCP, ITIL
It is an advanced online portal with a user-friendly interface for both easy viewing of your subscribed service status and making on-demand management adjustments. It helps your organization optimize time, reduce effort, minimize cost and maximize agility
Easily view network status and resources utilization
Review and manage remote access users and active sessionsInformation Security
Access security news, as well as InfoSec consisting of recent phishing attack information and upcoming event reminders
Analysis of network attacks and incidents via different viewpointsCloud Computing
Resources utilization, usage reports, backup repository status all within one portal
Manage your virtual machines and establish threshold alarms for resources poolCloud Data Center
Rack rental information, including location, subscribed power and in-rack environmental status reports
Temperature, humidity and power sensors for Smart Rack unitsSD-WAN
View network status and utilization for current and historical performance
Traffic summarization report for decision-making, including usage pattern analysis, deducing conclusions and future developmentAccount Management
Easy access to relevant up-to-date information including contact information and invoice statements
Self-manage change requests and ticket management
Easily view updated status regarding your project implementation process
You can easily access our portals from all major operating systems and browsers.
Start manage your CITIC Telecom CPC’s services on ManagedCONNECT Online Portal now.
Our support service operates 24 hours a day, 7 days a week.
You may contact our support team via chatbot, e-mail, phone or fax.